DEALER PORTAL Case Study

TMI Systems

TMI Systems is a single-source manufacturer offering casework, architectural woodwork, and countertops products. Their single-source, full-service turnkey approach allows them to meet the scope of work requirements for projects across various market segments.

Watch as Stephanie Badger, Marketing Specialist for TMI Systems, talks about
her experience with custom portals from Onsharp.

What TMI Needed for Success

Streamlined usability, enhanced self-service, and mobile-friendly flexibility.

TMI Systems aimed to upgrade its dealer portal to improve both user experience and administrative efficiency. The previous platform was cumbersome to navigate and lacked essential self-service features, such as allowing users to reset their own passwords. Additionally, updating information and documents was challenging on the administrative side.

TMI wanted a portal that was intuitive, mobile-friendly, and capable of tiered access restrictions. This would enable dealers to use the portal as a training resource while on-site, offering valuable support directly in the field.

Self-Service

TMI’s portal solution has helped streamline admin processes, allowing dealers to easily access critical training documents and reset their own password.

Mobile Responsive

Their portal needed to be easily accessible to their dealers when they are out on the road and working with contractors.

Training Tool

TMI Dealers needed easy access to training documents and instructions for their products.

The Right Partner for the Job

Seeking collaboration, security, and proven reliability.

When reimagining their dealer portal, TMI Systems sought a collaborative partner who could bring their vision to life with a strong focus on security. They knew they needed a team with the expertise to create a secure and seamless user experience.

“Originally, we partnered with Onsharp on our public-facing website. The team was highly organized, prompt, and kept us informed every step of the way. We had such a positive experience that we chose to work with them again for our secure portal,” shared Stephanie Badger, Marketing Specialist at TMI Systems.

The Results

Empowering TMI’s dealers with streamlined access and competitive advantage.

The dealer portal developed by Onsharp has transformed TMI Systems' daily operations, providing a centralized, up-to-date platform for dealers and customers on the go. With an intuitive, mobile-responsive interface, the portal now serves as both a resource and training tool for dealers working directly with contractors and construction managers in the field.

“The portal has been a valuable asset to our organization. It has truly set us apart from our competitors,” said Stephanie Badger. “We’ve heard time and again that our support is unmatched, giving us a real competitive edge.”